With the rapid pace of digital transformation across organizations, IT dependency has made it a requirement to drive business growth. IT support services help to reduce the risks of downtime and technical failure, optimizing IT operations while reducing costs.

IT Support Services in Peterborough encompass a variety of functions, from resolving simple issues to solving complex hardware and software problems. In the past, IT support was often handled by internal IT teams, but modern service management solutions like ServiceNow are changing how IT support works.

Understanding the Importance of IT Support Services in Peterborough

The first tier of IT support, known as the help desk, is responsible for providing immediate assistance and guidance to users. The team specializes in identifying and resolving simple issues, including password resets, initial troubleshooting, and addressing common requests. The help desk also serves as a conduit for escalating cases that require more advanced expertise and knowledge.

Level 2 IT support focuses on more complex technical issues that are not resolved by help desk staff. This tier of IT support requires more advanced technical knowledge and specialized expertise in particular technology areas, such as servers and networking. It is often used for resolving software and hardware problems as well as resolving security incidents.

The city of Peterborough has a strong manufacturing base with many companies located within the area, such as Stanwell Shopfittings, Manor Packaging Ltd, and Clark-Drain Ltd to name just a few. The city also has an impressive heritage and is set to launch a world-leading ‘Smart City Programme’ which will allow the city to move into the 21st century as far as digital infrastructure goes.